Terms and conditions

TERMS AND CONDITIONS OF PLAY AT OLG WOODSTOCK CASINO (HEREINAFTER REFERRED TO AS "THE CASINO")

ACCEPTANCE OF TERMS
By entering the Casino or using its facilities, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
AGE RESTRICTION
You must be at least 19 years of age to participate in gaming activities at the Casino.
IDENTIFICATION REQUIREMENT
You will be required to provide valid identification upon request by casino staff.
GAMING ACTIVITIES
The Casino offers various gaming activities, including slot machines and electronic games.
PERSONAL RESPONSIBILITY
You acknowledge that you are responsible for your own actions while participating in gaming activities at the Casino.
SELF-EXCLUSION PROGRAM
You may elect to self-exclude from participation in gaming activities at the Casino by contacting casino staff or using our online registration system.
RESPONSIBLE GAMING FEATURES
The Casino is committed to providing a safe and responsible environment for its patrons. We offer various tools, including:

Deposit limits: you may limit your deposits to specified amounts;
Time-outs: you may take breaks from gaming activities;
Self-exclusion: see above.You acknowledge that these features are not substitutes for responsible behavior.

SECURITY
The Casino uses reasonable measures to protect the security and integrity of its facilities, including encryption technology to safeguard transactions.
GAME FAIRNESS
The Casino's slot machines and electronic games rely on certified random number generators (RNGs) tested by independent laboratories.
CUSTOMER SUPPORT
We provide customer support through on-site staff at Guest Services and via our contact phone line.
LANGUAGE OF OPERATION
The primary language of operation at the Casino is English, although assistance may be available in other languages upon request.
GAMING REGULATIONS
Gaming activities at the Casino are governed by provincial regulations, including those set forth by the Ontario Lottery and Gaming Corporation (OLG).
LEGALITY OF GAMES
All games offered at the Casino have been approved for operation by OLG and comply with applicable laws and regulations.
CHANGES TO TERMS AND CONDITIONS
We reserve the right to modify or update these Terms and Conditions without prior notice.
ENTIRE AGREEMENT
These Terms and Conditions constitute the entire agreement between you and the Casino regarding your participation in gaming activities at the Casino.
GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of Ontario, Canada.
DISPUTE RESOLUTION
Any disputes arising from these Terms and Conditions shall be resolved through binding arbitration as specified under applicable provincial regulations.
TERMINATION
The Casino reserves the right to terminate your participation in gaming activities at any time without notice or cause.
REFUNDS AND CREDITS
The Casino may refund deposits or credits you hold, subject to our terms and conditions regarding refunds.
FINAL PROVISIONS
By entering the Casino or using its facilities, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.